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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Scott Register

May 30, 2023

5  out of  5 rating by Scott Register
"We have been with State Farm for over 40 years they have given great protection for our cars and home."

Brian Center

March 8, 2023

5  out of  5 rating by Brian Center
"Mr. Kincaid reached out directly to us today after the issue we had yesterday. He explained the situation and was quick to take corrective action. We really appreciate all of his effort!!"

Montana Rinehart

March 7, 2023

5  out of  5 rating by Montana Rinehart
"When I switched over to State Farm, Casey was such a big help! He explained all of my options and helped me choose the best policy. 10/10 recommend asking to speak with Casey for any insurance needs!"

Elaina Stimel

March 7, 2023

5  out of  5 rating by Elaina Stimel
"Office is clean, everyone there is professional and kind! They work hard to make sure your individual needs are met, not just trying to sell you stuff you dont need. Would highly recommend!"

Shannon Piggott

March 7, 2023

5  out of  5 rating by Shannon Piggott
"Great staff! Very responsive and friendly!"

Matt Mueller

March 7, 2023

5  out of  5 rating by Matt Mueller
"I’ve gotta say Mark Kinkade is the best State Farm office in north west Florida! Not only did they give me the best price but Molly well exceeded my expectations with help on my policy. All around great team, great service. 5 STARS!"

Collette Jones

March 7, 2023

5  out of  5 rating by Collette Jones
"I have purchased a variety of insurance products from this agency and have had an excellent experience. Personal touch, quick to return phone calls and great customer service. I highly recommend."

micheal capes

December 19, 2022

1  out of  5 rating by micheal capes
"I've been a state farm member for years. Came home Friday to find a bill for more than what I expected. I find out that it's because my monthly premium is going up by more than $40, because the state increased it. That's almost a 50% increase from what I was paying before. If this is how state farm is going to be it's not worth it as my rate already went up earlier this year already by $10."

Kensky Cherisier

December 1, 2022

5  out of  5 rating by Kensky Cherisier
"Great Agent Great Prices Great Service Friendly Team at Mark's Office"

Kellie Kezior

October 22, 2022

5  out of  5 rating by Kellie Kezior
"Since moving to Florida a year ago I have had my home, vehicles, & a boat to insure and this State Farm Office has been amazing!"

angel capes

September 25, 2022

3  out of  5 rating by angel capes
"First off Molly was a big help getting me set up with road side assistance yesterday at 3:36. Unfortunately I never received any assistance for the tow we needed. It's now almost 1am on Friday and my truck still has not been brought to my house. I had to pay extra to cover the miles not covered by my policy, which I understand. But I've been waiting for my truck to be towed since it was assigned to a provider at 4:15pm yesterday. This is not good business. I keep getting the run around with road side and agents can't do any thing more for me. Automated system that assigns vendors need to go if it's going to keep allowing tow companies to accept calls but never fulfill them."

Colby Shaw

September 17, 2022

5  out of  5 rating by Colby Shaw
"State Farm has never let me down. Thanks Mark and Casey."


August 7, 2022

5  out of  5 rating by David
"I’ve had good luck since they took over my policy from another State Farm agent years ago. I never mind calling them, someone is always very helpful without having to wait."

Steven Robinson

July 15, 2022

5  out of  5 rating by Steven Robinson
"Mark awesome way cool then that dude Jake"

Mark Neitzel

June 24, 2022

5  out of  5 rating by Mark Neitzel
"I have been a customer for about a year and am extremely pleased. Very diligent in finding better prices with better coverage. Always quick to answer questions. Erika is always quick to put down her work and welcome me in! She is pleasant and always seems to be in a good mood! I love this place."

Yerzhan Tolemissov

January 19, 2022

5  out of  5 rating by Yerzhan Tolemissov
"Erica was very nice and professional. Will definitely recommend her."

Gary C

October 27, 2021

5  out of  5 rating by Gary C
"Called Mark's office, spoke with Molly. She is an excellent person to work with, she greeted me with a very cheerful attitude and professional knowledge. Thank you Mark for having excellent customer services."

Daniel Call

October 23, 2021

5  out of  5 rating by Daniel Call
"The best agency for all your vehicle insurance needs in Panama City Beach, Florida. A friendly and efficient staff that provides great service. You are always greeted with a smile."

Gary Stroupe

October 14, 2021

5  out of  5 rating by Gary Stroupe
"Great Customer Service"

Marc Miller

August 23, 2021

5  out of  5 rating by Marc Miller
"Unfortunately, they were unable to insure my house due to the age of it. However, they went above and beyond by providing not one but three local insurance companies that could help me out. To me, that shows that this office truly values helping others."

Kelly Griesbach

August 13, 2021

5  out of  5 rating by Kelly Griesbach
"My husband and I bought a house in Grayton Beach to use as a rental and as a vacation home. We are State Farm clients in Minnesota and compared quotes from other State Farm offices in FL, as well as other local insurance agencies. We decided to go with Mark Kinkaid based on other recommendations, as well as the level of service we received right from the start. We worked with Olivia, who is very knowledgeable, personable, and overall wonderful to work with! She is prompt in her communication, resourceful, and helped us with all aspects of the process. A few weeks ago, my husband and I went to their office with some questions and worked with Mark Kinkaid. He was professional, yet gave us solid advice on what he would do if he was in our situation. He helped us come up with a plan and we are so happy with our services. We are grateful to have found Mark and Olivia who are so genuine and people we can trust in."

Mary Ferreyros

August 6, 2021

5  out of  5 rating by Mary Ferreyros
"Excellent customer service I 💕 loved State Farm"

Ryan Suber

July 23, 2021

3  out of  5 rating by Ryan Suber
"Would not recommend for complex issues regarding military status and power of attorneys. Needs to stay in his own lane of insurance and not attempt to be an attorney, leinholder and tax collector. Was not familiar with a notarized durable power of attorney and authorization. Simple insurance matters I am sure he can handle just fine but complex I would not recommend. Agent did maintain professionalism throughout the entire process."

Anthony Sylvester

May 13, 2021

5  out of  5 rating by Anthony Sylvester
"Very helpful and knowledgeable about what needed to be done. Polite"

William LeBlanc

April 30, 2021

5  out of  5 rating by William LeBlanc
"Great atmosphere great office glad to be insured with Mark Kincaid"