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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Elizabeth Brown, DMD

April 3, 2026

5  out of  5
rating by Elizabeth Brown, DMD
"Casey Jones is our agent. We are very pleased with him. He is always quick to respond to our questions, he offers many options so we can chose what is right for our needs and he is very knowledgeable. The office is always pleasant to deal with and they make everything very easy. We highly recommend them and especially Casey Jones."
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Bruce Brown

April 2, 2026

5  out of  5
rating by Bruce Brown
"Casey Jones is our agent at Mark Kinkade - State Farm Insurance . He is a true professional , in that he always works diligently for you the client. Casey works hard to give you the best rates , as he has done with our home and auto coverage. If Casey tells you that he will get back to you about any concerns you may have , you can count on hearing back from him . Casey Jones is a man of his word , which is becoming harder to find in todays society !"
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Lauri Johnston

March 31, 2026

5  out of  5
rating by Lauri Johnston
"Took care of insuring my new car!"
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Anna Lawrence

March 29, 2026

5  out of  5
rating by Anna Lawrence
"My agent, Melody Chamber, was the best to work with. She clearly knew what she was doing and helped me find an insurance plan that fit my needs perfectly. I truly appreciate all her help throughout the process. She wasn’t pushy at all and made everything feel comfortable and easy. I highly recommend asking for her"
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Ashley Edmonds

March 20, 2026

5  out of  5
rating by Ashley Edmonds
"Rachael was so helpful with my auto insurance claim. She expedited a unique situation to the claims department for me and it was handled and payment sent within 30 minutes."
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Devin Coe

March 19, 2026

1  out of  5
rating by Devin Coe
"Adam was the most incompetent and unprofessional person I have ever delt with in the insurance industry. After having been a customer for over 5 years he did not care about my billing concerns after I was charge over $450 for 1 month of auto insurance. I got better insurance online for much less. My advice would be to shop around."
We responded:
"Oh I’m sorry to hear this Devin! We will sit down and review your billing to summarize what occurred privately - hope that the email that gets sent over shortly will help to explain what occurred on your policies! Hate to see you go but understandable if the information wasn’t relayed properly!"
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Melissa Roberts

March 5, 2026

5  out of  5
rating by Melissa Roberts
"Melody is the best insurance agent I’ve ever worked with! She explains everything in a way that makes sense and isn’t pushy or salesy. It doesn’t feel like she is after the commission, and she effectively communicates her genuine concern about ME and meeting MY needs. Plus! *BONUS* I ended up getting better coverage for my car at a lower price (INCLUDING bundling with a renter's insurance policy!) than I had been paying with my previous insurer!!! Hello!?! #WINNING!!! 20/10; I cannot recommend Melody enough!"
We responded:
"Thank you Melissa! We appreciate your feedback and so glad Melody could help!"
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Jeremiah Smith

February 10, 2026

5  out of  5
rating by Jeremiah Smith
"Nate helped me save 400$ per payment!"
We responded:
"So glad we could help Jeremiah! Nate is fantastic - we appreciate your business!"
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Brittany Buckalew

February 10, 2026

5  out of  5
rating by Brittany Buckalew
"Nate at State Farm was amazing to work with. He was extremely kind, professional, and efficient, and made the entire process quick and stress-free. He wasted no time getting everything handled and truly went above and beyond for me. I highly recommend Nate if you want great service and someone who genuinely cares about good insurance."
We responded:
"Thank you Brittany! Nate is GREAT"
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Jackson Stewart

February 10, 2026

5  out of  5
rating by Jackson Stewart
"Nate took great care of me as always!"
We responded:
"Thank you Jackson! We’re so grateful for your business at our office! "
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Zanazejah Y

January 30, 2026

5  out of  5
rating by Zanazejah Y
"This saved me so much money! My agent Melody went above and beyond to get me the best rate possible. She clearly explained all my policy options and helped me find coverage I can afford. I’m extremely happy with the service and will be keeping this policy for a long time. Thank you so much!"
We responded:
"Thank you Zanazejah! We appreciate your positive feedback!"
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Cole Maxwell

January 21, 2026

5  out of  5
rating by Cole Maxwell
"Melody Chambers is the most transparent, helpful and kind Agent I've ever had the pleasure of working with. I bundle my home and auto insurance with these guys and they do everything they can to help me and my family out. Not to mention they have the best prices I've seen. Love this agency!"
We responded:
"Thank you Cole!"
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Caleb McGrew

January 15, 2026

5  out of  5
rating by Caleb McGrew
"Casey helps me customize the best insurance products for my family and my business. The service he provides is unmatched in the industry and I’m grateful I found this team to cover my liability insurance for my company as well as group life for my team, and car insurance for our vehicles. Best of all, I get all of this while saving a big chunk of money over my previous insurer. Thanks Casey and Kincade team!"
We responded:
"Thanks Caleb! We appreciate your business and value your feedback!"
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Tasha Shelley

January 9, 2026

5  out of  5
rating by Tasha Shelley
"If you’re looking for affordable car insurance and someone who can help get it for you look no further than my sweet friend Melody Chambers. Not only is she helpful and got our new rate super low which I love she’s kind and very sweet. She’s not pushy nor rude like some insurance sales people but she has a heart to help people save money which is what our little family needed. So if you need some affordable rate insurance look no further and be sure to ask for Melody."
We responded:
"Thank you for your positive feedback Tasha! Melody is awesome and so glad you enjoy working with her! We appreciate your business!"
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Greg Hudson

December 17, 2025

5  out of  5
rating by Greg Hudson
"Everyone in the office is absolutely great and professional.They've handled my insurance for 6 years. Always very happy to handle any issues."
We responded:
"Thank you Greg! We appreciate your business. It’s always a pleasure working with you!"
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cadasher 312

November 26, 2025

5  out of  5
rating by cadasher 312
"Melody helped me setup my car insurance. This was my first time owning a car, and Melody was very helpful in making sure I got the best coverage at my budget, that all my needs were met, and also looking for every possible discount under the sun. It was everything I could’ve asked for and more! Thank you very much Melody."
We responded:
"Thank you for sharing your experience with our office! We appreciate your business and are so glad that you enjoyed working with Melody!"
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Evelynn M

November 25, 2025

5  out of  5
rating by Evelynn M
"I have been with State Farm for years, and wouldn’t have it any other way. My agent, Melody, is always sure to go above and beyond. She is happy to answer any questions I may have and explains everything thoroughly. She isn’t pushy, and even searches for discounts where they’ll apply. I appreciate her service and friendly demeanor."
We responded:
"Thank you for the kind words Evelynn! We appreciate your business greatly. Melody is a rockstar at the office and takes pride in helping our customers e every day!"
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Walter Parker

November 25, 2025

5  out of  5
rating by Walter Parker
"The agents in this office through go the extra mile to give a new definition to what real customer service is showing the personal touch in an age that is gone way too digital. Thank you."
We responded:
"Thank you Walter! We appreciate your business and look forward to continuing to serve you!"
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TIFFANY BROCK

August 15, 2025

5  out of  5
rating by TIFFANY BROCK
"My sister called me yesterday demanding me to call Nate, "From State Farm" lol she said he saved her and her husband almost $1k a month on all their cars auto insurance. After thinking about it for a while, I finally emailed him because I was at work and didn't have the time sit on the phone answering a million and one questions like you'd normally have to do with a company. I included all my car info and my basic info, he then called me within an hour and had 90% of the quote worked up. This guy saved me $40 a month, and I now have better insurance then before with Geico. He included my roadside assistance that I wanted to keep, car rental but my allowance increased from $25 a day to $100 a day and he also included a medical accident policy, meaning if i end up having to go to the ER for an injury...State Farm is going to pay me $250!!! Nate, "From Sate Farm" is that guy folks. Give this man a call or email! My sister, my mother and myself are now State Farm Policy Holders!!! Couldn't be more happier with our choice"
We responded:
"Thank you for sharing your experience, Tiffany! I'm so happy to hear that Nate was able to assist you and your family with such significant savings and improved coverage. It's wonderful to know that you're satisfied with the new benefits, including the enhanced roadside assistance and medical accident policy. We're grateful to have you all as part of the State Farm family. If you need anything else, feel free to reach out anytime!"
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J

May 22, 2025

5  out of  5
rating by J
"Nate Schreye was super friendly , let me know about discounts that I was unaware of , helped me find the best policy to cover me on everything I was concerned about , Great company and Nate makes sure your happy and at ease about anything you may inquire about in great detail, When speaking to you it's not as if it's a business but also a family who honestly cares about you ❤️"
We responded:
"Thank you, J, for sharing your experience! I'm glad to hear that Nate was able to assist you with finding the best policy and informing you about discounts. It's wonderful to know that you felt cared for and at ease during your interactions. Our office is always here to help with any questions or needs you may have in the future."
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Ryan Arey

March 14, 2025

1  out of  5
rating by Ryan Arey
"They say they are going to help you, but they never do. If you are looking for a high-level of service, you will need to go somewhere else. It takes weeks and months to get answers that should take minutes to provide. They are more concerned with selling you life insurance than actually addressing your needs and concerns."
We responded:
"Thank you, Ryan, for sharing your feedback. I'm genuinely sorry to hear about your experience and the frustration it has caused. Our goal is to provide timely and attentive service, and it's concerning to hear that we fell short. I would appreciate the opportunity to address your concerns directly. Please feel free to reach out to our office so we can work towards a resolution. Your satisfaction is important to us, and we're here to help."
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Sherrill Kelley

January 11, 2025

5  out of  5
rating by Sherrill Kelley
"I just wanted to let you know what a great job Rachael Ramsey does taking care of State Farm customers at Mark Kincade’s office. I called a little before 5 pm today and needed to cancel coverage on one car and add a new car due to a new purchase. Rachael was very thorough and went above and beyond to take care of my needs even though the call went past 5 pm. She is a definite asset to your business. Thank you for the great service!!"
We responded:
"Thank you, Sherrill, for sharing your experience! I'm delighted to know that Rachael provided such exceptional service, especially with your coverage changes. Her dedication, even after hours, truly makes her an invaluable part of our team. We're grateful for your feedback and are always here to assist with any future needs!"
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Paul S

December 2, 2024

5  out of  5
rating by Paul S
"Erika is great to work with. Good customer service. Very knowledgeable. Saved me money ever after a different business had reviewed my policy and said they could not get it any lower."
We responded:
"Paul, thank you for your wonderful review! We're glad Erika could assist you so effectively. It's great to know she provided knowledgeable service and helped you save money. We appreciate your feedback and look forward to assisting you with any future needs!"
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Johnny Wagster

August 22, 2024

5  out of  5
rating by Johnny Wagster
"My experience with the agency was great. That goes double for Rachel. She goes the extra mile to get all your questions answered and researches if necessary so that you get accurate information. She is personable and professional. Thanks for all your assistance Rachel."
We responded:
"Johnny, thank you for sharing your positive experience with our agency. I'm glad to hear that Rachel provided you with thorough and professional assistance. We appreciate your kind words and are always here to help with any future questions or needs. - Mark Kinkade - State Farm Insurance Agent, Panama City Beach, FL"
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Elizabeth Weisenburger

August 6, 2024

5  out of  5
rating by Elizabeth Weisenburger
"Great team! Cheerful, friendly & quick to return calls. Thank you to Rachael & Erika!!"
We responded:
"Hey Elizabeth, thanks a bunch for the awesome review! We're so glad you had a great experience with our team. Rachael and Erika are fantastic, and we're happy they could help you out. If you need anything else, we're here for you! - Mark Kinkade - State Farm Insurance Agent, Panama City Beach, FL"